Customs House Tullamarine in Melbourne Airport, Victoria Phone number, Email, Hours, Address, How to apply Visa? 20


Customs House Tullamarine Address, Phone number, Location, Passport information, Opening hours, Email in Melbourne Airport, Victoria

Australian Citizenship and Immigration Services in Melbourne Airport, Victoria

Australian Immigration Victoria

Address: Corner Grants Rd & Center Rd, Tullamarine Airport, Vic 3045

Postal address: ​GPO Box 241, Melbourne, Victoria 3001

Phone: 1300 558 287

Open Hours: 5 am to Midnight

Website: www.abf.gov.au

Map: View Google direction here

Australian Citizenship and Immigration Services in Melbourne Airport, Victoria can help with the following

  • Clearing unaccompanied personal effects, carnets and human remains
  • Manual import and export declarations (including Restricted Goods Permits for firearms)
  • Manual payments of customs duty and GST (not including postal articles)
  • Lodging permits for firearms
  • Collection of goods requiring a permit (by appointment only).

Australian Citizenship and Immigration Services in Melbourne Airport, Victoria can not help with the following

  • Visa, citizenship or passport matters
  • International Traveller information (including Tourist Refunds)
  • Commercial enquiries or clear commercial cargo.
  • Postal clearances
  • Refunds

National Customer Service Center (NCSC)

Phone: 133 177 inside Australia

National Relay Service (NRS) on 133 677 (within Australia).

Speech to Speech Relay (SSR) via the NRS on 1300 555 727 (within Australia)

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20 thoughts on “Customs House Tullamarine in Melbourne Airport, Victoria Phone number, Email, Hours, Address, How to apply Visa?

  • Sandra Foag

    Dear Sir or Madam,
    on 2nd October 2017 we sent a package of a clarinete to Australia which belongs to CITES II. DHL was in charge of that service.

    We got the export license from the German custom office. But unfortunately the process didn’t run as expected and the requested documents (including the CITES permit) were not sent back to us or to the German customer office.
    Therefore the export permit was declared as unapproved afterwards. The costumer has recieved the package anyway.
    We would kindly request you to check this process and give us some information. The MRN was 17DE 965669083 606E0.

    Adressee: Orhan Sulejman, 10 Friarbird Road, 3752 South Morang, Victoria

    Sender: Martin Foag, Musikinstrumente, Bürgermeister-Kaifer-str. 4, 89356 Haldenwang, Germany
    (EORI DE 98980 80381 21490)

    The customs authority wants us to submit the regarding documents from Australia and our customer doesn’t have them anymore. Thatswhy we kindly request you to sent it to us.

    Best regards
    Sandra Foag
    Foag Musikisntrumente
    D-89356 Haldenwang

    sandra@musik-foag.de

    • Can't Say

      Just as an FYI. The details posted here pertaining to the location of Customs and AQIS (Now known as Department of Home Affairs and Department of Agriculture) is wrong.

      Customs House (or Border Force House) Tullamarine is located on the corner of Centre and Grants Road, Tullamarine. There is no street number and is identifiable by the Flag Pole bearing the Asutralian Flag, that is raised during business hours located out front of the building.

      Opening hours are 8:00am until 5:00pm.
      Client counter for Agriculture opens at 8:00am
      Client counter for Border Force (Customs declarations) opens at 8:30 am.

  • Jeanette Pelham

    Hi are you opened in the weekend for customs clearance. Arriving on Saturday 5th January from Dubai, I need to clear personal belongings so we can fly straight after to Hobart Tasmania.

  • Malcolm Hutchinson

    Your clearance of postal material is an international joke. This is the third year running my Christmas parcels will not reach my grandchildren for Christmas Day despite satisfying Christmas deadlines in the sending country. Thanks for bugger all. You’re no better than so called least developed nations.

  • Jodie Evans

    I have a parcel for clearance. I believe it to be with customs house. Who can I talk to about tracking the parcel as it was to be delivered bye consignment and the person to deliver did not show with my parcel.

  • Roy Bannister

    I would like to email an export declaration and restricted goods permit to customs at Tullamarine Airport, can you give me the proper address for that, regards

    • Hong-lim Tam

      I flew back to Melbourne airport from Vietnam on 08/05/2019. 1 of the Customs officer took my Australian passport and mobile phone. He ran a security test on my mobile phone for almost 2 hours. I was very tired. When they return the phone to me, I left for home. They did not returned the passport to me and I forget to ask it back. After 6 days I realised the fact that they didn’t give back my Australian passport. What should I do now? How can I contact the customs officer in the airport to get my passport back?
      My email: tamhonglim@hotmail.com
      Thanks!

  • Hong-lim Tam

    I flew back to Melbourne airport from Vietnam on 08/05/2019. 1 of the Customs officer took my Australian passport and mobile phone. He ran a security test on my mobile phone for almost 2 hours. I was very tired. When they return the phone to me, I left for home. They did not returned the passport to me and I forget to ask it back. After 6 days I realised the fact that they didn’t give back my Australian passport. What should I do now? How can I contact the customs officer in the airport to get my passport back?

  • Birty Chacko

    Birty Chacko
    E ticket Receipts
    2323452599237
    2323452599238

    Flight Details
    Date of travel Monday 17 June 2019.
    Melbourne To Kuala Lumpur.
    Flight number: MH0148.
    Airlines Reservation Code. QZ843A(MH)
    Seats : 25 K, 25 H

    Dear Madam/Sir,
    We were traveling in the above flight from Melbourne to Kualalumpur. At the end of the travel we were trying catch the next flight and forget to check all belongings in the rush as the transit time was short. When reached Cochin fight and tried to find the wallet to realize that I lost it. By then flight was on the move. We tried to report it to the Cochin Airpoort official without great success. They advice us that we take this matter directly with the airlines office.

    This morning I spoke to one of the customer services Official and she was very helpful and give us the hope that if they find it they will endeavor to return to to the right full owner. She asked me send these details for your pursual of the matter.

    This is to inform and report that my wallet was lost in the above flight. And the wallet contained the following items
    AU$ 650-00
    My Australian Drivers License
    4or 5 x Bank cards
    My senior citizen card
    My Health care card
    Travel concession passes
    Working with Children card
    And an item unique to this wallet which I can disclose to you if necessary. There could be few more cards as well.

    If you find it you may contact me in India on + 91 9744 055 988.
    Email ” chackoby@gmail.com

    Thank you for your kind consideration of this communication.
    With great regards and God bless
    Yours sincerely

  • Suzanne McMahon

    I sent a package for Christmas from Ireland of bread making tins. They longed to be able make fresh Irish Sofa bread.!
    I have just checked my tracking here in Ireland and it says being held by customs?
    What can I do from here to ensure it gets released for Christmas?

  • Paul Mazor

    Hi
    A parcel have arrived the UK on the 08/09/21 tracking number LG8119302150GB and been at your facility since,
    no update and no information and we would like to know when are you intend to release it please?
    Thank you
    Paul Mazor

  • Mladjen Savcic

    Hi,
    My name is Mladjen Savcic, 8/57 New Dapto Road Wollongong
    NSW 2500. On 11/01/2022 parcel from Germany sent by Deutsche post
    to me arrived in Melbourne on 03/02/2022. Australia post says it’s on
    Custums in Melbourne airport. Can you tall me what’s going on with my
    parcel for more than two months? Parcel No is : CY558565747DE.
    My email address is : savcicmladjen@gmail.com and ph : 0403624742.
    Thank you. If this is not matter for you tell me right address.

  • Val Culverwell

    Please help track my parcel. My tracking record is Em747583042IN. worth $300. Antiviral capsules. It arrived at Melbourne customs 1.3.2022. 3 months ago. Both Australia post and Australian custom clearance are waiting for each other. I have received no correspondence.
    I was told it has a case no 4887950 but no progress is being made.
    Val culverwell. 81 Enbrook street Bracken ridge Brisbane. This is not an illegal medicine.

  • Les Leong

    I ordered a package from Drone-Clone Xperts.Inc in the USA in November 2022. According to the tracking information provided the package arrived in AUSTRALIA on January 10, 2023 at 10:05 am. The tracking number provided is LB42760644US. I have checked with Australia Post and they have advised that the package has not been cleared through Customs as yet. Given the delay can you please advise what the hold up is? The final delivery location is situated in Trafalgar, Victoria.