Immigration Office in Singapore 1

Immigration and Checkpoints Authority (ICA) Office Singapore

Immigration & Checkpoints Authority Address
ICA Building
10 Kallang Road
Singapore 208718
Beside Lavender MRT

Immigration & Checkpoints Authority Website:

Fax: 6298 0837/6298 0843

Operating Hours

Mondays to Friday: 8.00 am to 5.00 pm;  Saturday: 8.00 am to 1.00 pm; Closed on Sundays and Public Holidays.
Last queue ticket into ICA Building will be issued half-hour before closing.

ICA Call Centre Singapore

Phone: 6391 6100
Business hours: 24-hour automated answering service for information on our services and procedural requirements.

For any feedback / enquiry, please fill the online form using the below link

Online Feedback Form:

Immigration Offender (IO) Hotline for Singapore: 1800 391 6150

IO provides information against Immigration Offenders (Illegal immigrant, Overstayer, Suspected marriage of convenience) and Related Activities.

Operating Hours: 

Mondays to Friday: 8.00 am to 5.00 pm
Closed on Saturdays, Sundays and Public Holidays.

ICA Quality Service Manager (QSM) number: 1800 298 8985

Operating Hours
Mondays to Friday: 8.00 am to 4.30 pm,  Saturday: 8.00 am to 12.30 pm
Closed on Sundays and Public Holidays.

Immigration checkpoints offices in Singapore:

Check here for the location, address, phone, fax, business hours of

  1. Air checkpoints in Singapore
  2. Land checkpoints in Singapore
  3. Sea checkpoints in Singapore

*GST refund can only be processed at Changi and Seletar Airports.

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